It will take between six and eight weeks once the facility resumes production before the product is available on store shelves, according to a news release. The Similac recording referred callers to its website's information center, which included details on the agreement with the FDA to reopen a Michigan facility affected by a voluntary recall in February once certain conditions are met. After 90 minutes on hold, an automated message said the company was unable to take the call and disconnected.

USA TODAY also attempted to reach Enfamil through the customer service phone number listed on the posts, which matches the number on the company's website. “We understand the anxiety of parents who are facing empty shelves, and we are doing everything we can to get more formula to families.”Įnfamil did not respond to USA TODAY’s request for comment on the claim, but there is also no record of the company announcing any such program. “Some social media posts have rumored we’re providing free cases of Similac infant formula. The number for Similac, included in the social media posts, featured an automated message debunking the claims as well. Abbott Nutrition has committed to the measure through Aug. May said the company has worked with the Department of Agriculture and the Special Supplemental Nutrition Program for Women, Infants and Children to provide rebates for competitive products when Similac is not available. She lamented that families are “expending time and energy chasing down false leads.”

The claims are “not valid offers,” said Karen Twigg May, a spokesperson for Abbott Nutrition, which manufactures Similac. Claims are 'not valid offers,' Abbott Nutrition says

Enfamil sample pack